Fast Shipping: We are committed to getting you your Whole Health Products as soon as possible. On normal business days, orders placed before 4:00pm Eastern time for in-stock items are shipped that same day. Orders placed after 4:00pm Eastern time for in-stock items are shipped the next business day. It is rare that we are out of products, but if we are, we designate 'Sorry, Out Of Stock' on the web site.
- Online U.S. orders for $75 (worth of product) and more are shipped for FREE; all other U.S. orders are shipped for a flat $4.95.
- U.S. APO/FPO addresses are considered U.S. addresses and receive the above rates.
Orders that weigh two (2) pounds or less are usually sent United States Postal Service (USPS) priority mail. Orders weighing more than two (2) pounds are usually sent United Parcel Service (UPS) standard shipping. We use the UPS method for larger orders because it provides better tracking of higher value shipments from point of shipment throughout the delivery process to the customer's door and because UPS notifies us of any problems in delivering your order, so that we may contact you and ensure delivery. We have found the delivery time for both USPS and UPS to be the same for deliveries within 1,500 miles of Colorado and, typically, one day longer using UPS for any locations further than 1,500 miles from Colorado.
INTERNATIONAL (Outside of the U.S.) ORDERS:
Every day we ship orders all over the world; we have regular customers in over 60 countries.
REAL-TIME INTERNATIONAL SHIPPING RATES:
- Our website calculates the exact international shipping charge for the items in your cart before you check out. When you make a purchase, there will be one single charge for product and shipping; no second transactions like other websites. We are one of very few e-commerce companies providing real-time, accurate international shipping charges. Additionally, we do not charge any "handling" fees.
- The exact shipping charge for international orders can be calculated once items are in your cart. Select your country from the drop down list on the shopping cart page.
- Please be aware of additional charges you may be responsible for relating to your Country's tax, tariff or additional postage required that your local carrier may collect..
By placing an order with us, international customers agree that they have read and agree to the following information, terms and conditions:
- It is the customer's responsibility to know the legality of the products ordered in their country. Please know your country's laws and regulations regarding the products you are considering ordering from us prior to placing your order.
- It is the customer's responsibility to pay any customs fees, duties or value-added taxes (VAT's) levied by the customer's country.
- Shipping charges on orders refused or returned by Customs, or customers, are not refundable.
- Residents of Australia: Australian customs does not permit Kava, DHEA or Hoodia to enter the country. Additionally, vitamins and supplements for cats and dogs are apparently not allowed into the country. Very weird, yes, but customers have had problems.
- Residents of Canada: DMAE supplements, L-Carnitine, DHEA, Kava and Hoodia are banned by Canadian customs. Our DMAE Skin Serum is permitted because it is a topical product.
- Residents of Ireland: Irish customs does not permit products containing St. John's Wort, Ginkgo Biloba or Melatonin without a prescription to enter the country.
- Residents of Mexico: All orders must be shipped via Express Mail, which is not available to all destinations in Mexico.
- Residents of South Korea: Customs has limits on the number of products they will allow in a single shipment. We are finding 6 to 8 is maximum. Also we are seeing sexual enhancement products being denied in.
- We are unable to ship to the following countries due to Customs prohibitions and/or unreliable postal systems: Austria, Azerbaijan, Croatia, Cuba, Cyprus, Germany, Ghana, Indonesia, Iran, Iraq, Kazakhstan, Malaysia, Nigeria, Romania, Russia, Sri Lanka, Sweden, Uganda, and Ukraine.
Below is an alphabetical list of countries to which we currently ship:
- Antigua and Barbuda
- British Virgin Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- Great Britain (United Kingdom)
- Hong Kong
- Korea (South Korea)
- New Caledonia
- New Zealand
- San Marino
- Saudi Arabia
- Solomon Islands
- South Africa
- St. Lucia
- United Arab Emirates
- Vatican City State
We hope you enjoy your visit at our site, and find the information provided both useful and interesting.
Email us at: firstname.lastname@example.org or call us (toll-free from the U.S. & Canada) 1-866-381-7693 or (all other countries) 1-303-684-9618 with any suggestions!